Uploaded File
Linn
linnlmorris@rocketmail.com
321-877-9939
127 Anchorage Ave
#5
Cape Canaveral, FL 32920
IT Technical Support
25 years experience W2
4
Recommendations
Average rating
151
Profile views
Summary

  • 20 years supporting PCs & Laptops, connectivity, hardware, setups, refreshes using Ghost and other imaging software, VMWare, moving, building and repairing, expert level. Supporting telecoms with WebEx & GoTo Meeting, and projectors, VoIP phones
  • Remote access for troubleshooting, Dameware, RDC, etc – expert level, 10+ years
  • Expert level experience with ticketing systems, such as Remedy Track-it, & SalesForce
  • Windows OS’s, Including XP, Win 7-10, 20 years experience, expert level
  • Active Directory, Patch management, Security, Group Policies 9 years experience
  • Managed an onsite helpdesk for 5 years at Kennedy Space Center, providing superior first-call support for 4000 NASA computer users, with Excellent Customer Service.
  • ITIL experience & knowledge, along with project management & Team Leadership
  • TCP/IP, DHCP, DNS, Networks, IPv4, IPv6, 20 years experience, advanced level
  • IPSec, tunneling, VPNs,Virtual Drives, VMWare 11 years experience, advanced level
  • Microsoft Office Suite, EMS365 Support, Outlook,Lync,Exhange, 20 years experience
  • Exchange Server & Windows Server - 3 years experience
  • Setting up networked and/or stand alone printers – expert level, 20 years experience
  • Tablet and smart phone setup and troubleshooting – expert level, 6 years
  • Familiarity with the OSI model, the 7 layers and protocols, & with Cisco routers
  • Citrix support, 4 years; ISeries/IBM AS400 installation, troubleshooting support, 3 years
  • MS SQL – 3 years, beginning level, familiarity with the standard commands
  • Anti-spyware & malware support – expert level, 20 years
  • Symantec Storage Software, Backup Exec, Veritas – intermediate level, 3 years
  • Experience installing, troubleshooting and training on EHR, PM and UAI, Allscripts, Electronic Health Care applications, & CPOE, (Computer Physician Order Entry), ScanLive, & Spot (Vitals) machines. Includes making sure all hardware is compatible, to Go-Live phase, to supporting end user Doctors, Clinicians & Pharmacists, hands-on use, extensive training in Medical Billing support, both onsite and remotely.
  • Familiarity with Meaningful Use, which defines EHR in a health care organization – the government reimbursement plans, and the 6 stages of EHR implementation.
  • Familiarity with DICOM, (Digital Imaging and Communications in Medicine), and HL7, the framework and standards for the exchange, integration & sharing of EHR information
  • Familiarity with PACS/RIS,VNA, installation, support and training, (Picture Archiving Communications/Radiology Information Systems, Vendor Neutral Archive)
  • Installed & Supported Dragon speech recognition software for digital transcribing

Experience
Information Systems Technician
Transportation
Apr 2013 - present
  • Supported Office 365 extensively. Performed installs, troubleshooting, profile setups, and made sure users were in the correct groups in Active Directory, etc.
  • Supported Sharepoint, mapped the correct drives, made sure users were in the correct groups for mappings and rights, etc. Office 365 and Sharepoint were the 2 main items I supported for the FAA, in all aspects along with a lot of other software, connectivity, VPN's, remote access
  • Performed 3rd tier Technical support for all FAA customers, providing excellent computer and network support, meeting SLA’s and customer service support (required security clearance).
  • Support includes printers, VoIP, LAN, WIFI, VPNs, all Microsoft Software, Active Directory Users and Groups, Outlook and Lotus Notes, and all specialized software and web sites specifically for pilots and air traffic controllers
  • Provided and maintained Remote access for vital projects and personnel.
  • Great Customer Service Support and high call volume
VoIP Customer Service Printers Desktop Support Network Support Detail Oriented Operating System support Team Leadership Technical Support MS Active Directory VPN Lotus Notes Office 365 MS SharePoint LAN Problem Solving Project Management
Remove Skill
References
Average Rating

2 recommendations
Computer Technician & Analyst
Information Technology
Jan 2013 - Apr 2013

Consulting Project in Daytona Beach for building computers for company-wide upgrade of hardware, desktops & laptops

Desktop Support Technical Support Desktops Laptops
Remove Skill
Computer Technician & Analyst
Healthcare
Jun 2012 - Nov 2012

Consulting Project in Daytona Beach for local medical company

  • Trained in Medical Billing software (6 weeks)
  • Supported clinics, physicians and staff on medical billing software, and other desktop support issues regarding Health IT and all other issues via remote control
Desktop Support
Remove Skill
Allscripts Technician
Healthcare
Mar 2012 - Jun 2012

Consulting Project in Tennessee for clinics

  • Pre go-live desktop, laptop, and wifi evaluation and project management, in preparation of roll-out of Allscripts EHR software for clinics throughout the state
  • Preliminary training and discussion with physicians and support staff of the project lifecycle and management, and what to expect
Training Project Management EHR Desktop Support
Remove Skill
Senior Technical IT & Desktop Support
Healthcare
Mar 2009 - Mar 2012
  • Installing, troubleshooting and training on EHR, PM and UAI, Allscripts Electronic Health Care applications, CPOE, from making sure all hardware is compatible, to Go-Live, to supporting end user Doctors, Clinicians & Pharmacists with hands-on use, both onsite and remotely.
  • Familiarity with Meaningful Use, which defines EHR in a health care organization – the government reimbursement plans, and the 6 stages of EHR implementation.
  • Familiarity with DICOM, (Digital Imaging and Communications in Medicine), and HL7, the framework and standards for the exchange, integration, sharing, and retrieval of HER,  supporting Medical Billing and related software
  • Familiarity with PACS, the picture archiving and communications system.
  • Providing excellent customer service and computer/laptop support company-wide, levels 1 through 3 support
  • Windows XP and Windows 7
  • Office 2003, 2007 and 2010
  • All manner of software and hardware support, installation and troubleshooting
  • Allscripts installation, troubleshooting and training, both Practice Management and Electronic Health Records support, UAI, and Spot Machines, and ScanLive, and IBM AS400 Series mainframes
  • Many of the software installations and support as needed, for the health field and for general computing needs for our customers
  • Setups and installations of new computers & POS’s as needed and part of the refresh team
  • Complete laptop support including CITRIX and VPN access
  • Complete desktop support, hardware and software
  • Patching panels and communication closets for network access
Windows XP Desktop Support Customer Service Citrix Training AS/400 Windows HL7 EHR VPN iSeries Microsoft Excel
Remove Skill
References
Average Rating

1 recommendation
Senior Onsite IT Administrator / Analyst
Information Technology
May 2007 - Mar 2009
  • Built thin clients, set up VoIP phones, laid cables, networked stations, for the call center
  • Administered Exchange Server and Active Directory for new and existing users, including Group Membership and Policies, and domain rights and much more
  • Back-ups using Backup Exec by Veritas (Symantec)
  • Built loads/installed software, VPN’s, MS Office Suite, printers, and specialized software
  • Configured and Supported Citrix client
  • Configured Cisco Routers
  • Customer support for all computer, printing and networking issues, locally and remotely
  • Supported Specialized and many other off-the-shelf Applications
VoIP Citrix Routers MS Active Directory Microsoft Office Printers VPN Veritas Cisco Database Backups
Remove Skill
References
Average Rating

1 recommendation
Jr. Systems Administrator / Analyst
Aerospace/Defense
Feb 1998 - May 2007
  • Supported NASA computer users with all computers and networks, hardware, software, virus, spy-ware, internet, connectivity, printing, peripherals such as Blackberries and PDA’s, in an environment where communication and customer service and satisfaction is paramount. Won an award for Technical Expertise and Customer Service
  • Administered Windows 2003 and Exchange 2003 Servers
  • Administered Active Directory, including Group Policy Editor
  • Supported Patch management, Performance Optimization, and Security functions
  • Utilized Remote Access for Server Administration
  • Performed all PC Desktop troubleshooting and maintenance Win NT, Win 2000, and WinXP Clients for NASA customers, in the Field and Remotely
  • Supported and Administered Symantec Security Products (formerly Norton Anti-virus)
  • Supported DNS (Domain Name Service), NTF (Network File System), DHCP (Dynamic Host Configuration Protocol), WSUS (Windows Service Update Services),  and IIS (Internet Information Services)
  • Visio, Documentation for diagramming networked printer topology, 2 years experience
  • Experience with Help Desk procedures and management, as I helped set up and co-manage an onsite helpdesk for NASA customer and their subcontractors for 2+ years. This included training and managing the calls and the analysts on the phones. Our policy was timely and professional service, courtesy to the customer at all times, and to listen carefully to their needs and concerns
  • Building new systems, doing moves and setups for new customers, including adding users and computers to domains and networks using Active Directory / Exchange Server
  • Configuring IP settings, link speeds, routers, hubs and cables
  • Installing data backup software (Veritas), and supporting that technology
  • Was the “Go-To” person for Blackberry setup, activation and support/training
  • Supported Specialized and many other off-the-shelf Applications
Windows 2003 WinNT WinXP DNS Routers IIS Hubs Training MS Visio IP (Internet Protocol) Anti Virus Software Windows DHCP Patch Management Veritas WSUS MS Active Directory System Administration Project Management Database Backups Malware
Remove Skill
LAN / Network / Computer Analyst
Aerospace/Defense
Aug 1997 - Feb 1998
  • Providing LAN/WAN support for the NASA and Boeing computer community including hardware, software, networking, printers, online support, data backups and restores and antivirus software
  • Provided excellent technical and customer service to all Boeing customers at Kennedy Space Center.
  • Built systems, moved and serviced all Boeing computers and peripherals for customers
  • Installed new hardware as needed and configured
  • Troubleshot all connectivity issues including drops and wiring problems
Customer Service WAN Printers LAN Anti Virus Software Microsoft Excel Malware
Remove Skill
Customer Service Rep, Level II / Help Desk Support
Information Technology
Aug 1996 - Aug 1997
  • Providing superior phone support to customers in over 180 applications, predominately Microsoft, as well as hardware and connectivity and printer support
  • Won several awards for quality customer service and number of calls taken
Customer Service Printers
Remove Skill
Edit Skills
Non-cloudteam Skill
Education
Associate's in Chemistry
Middlesex County College
Certifications
MCP
Microsoft, 2014
MCSE
Microsoft, 2014
Novell Certified Netware Administrator
Novell, 2014
CompTIA A+
CompTIA, 2014
Citrix Certified Sales Professional
Citrix, 2014
Skills
Active Directory
2014
1
BMC Remedy
2014
1
Cisco Voice
2014
1
Communication
2014
1
Customer Care Management
2014
1
Documentation
2014
1
End-user Training Proficiency
2014
1
Hardware Installation & Upgrade
2014
1
Help Desk Management
2012
1
Microsoft Exchange
2014
1
Microsoft Outlook
2014
1
Organizational Effectiveness
2014
1
Systems analysis
2014
1
Win7
2014
1
Windows 2000
2010
1
Windows 7
2014
1
MS Active Directory
2021
16
Project Management
2021
15
Training
2012
12
Windows
2012
12
Database Backups
2009
11
Routers
2009
11
Malware
2007
10
Veritas
2009
10
VPN
2021
10
Anti Virus Software
2007
9
Customer Service
2021
9
Desktop Support
2021
9
DHCP
2007
9
DNS
2007
9
Hubs
2007
9
IIS
2007
9
IP (Internet Protocol)
2007
9
MS Visio
2007
9
Patch Management
2007
9
System Administration
2007
9
Windows 2003
2007
9
WinNT
2007
9
WinXP
2007
9
WSUS
2007
9
Printers
2021
8
VoIP
2021
7
Access
2014
1
Windows Service Update Services
2010
1
Detail Oriented
2021
5
LAN
2021
5
Lotus Notes
2021
5
MS SharePoint
2021
5
Network Support
2021
5
Office 365
2021
5
Operating System support
2021
5
Problem Solving
2021
5
Team Leadership
2021
5
Technical Support
2021
5
Citrix
2012
4
Microsoft Excel
2012
4
AS/400
2012
3
EHR
2012
3
HL7
2012
3
iSeries
2012
3
Windows XP
2012
3
SQL Server
2012
1
Cisco
2009
1
Microsoft Office
2009
1
SQL
2012
1
Desktops
2013
1
Laptops
2013
1
Smart phones
0
1
VMWare
0
1
WAN
1998
1
Awards
Excellence in Technical and Customer Service Skills for NASA, 2005