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Oscar
okpim625@gmail.com
863-874-0763
13708 Chipperfield Ln.
Jacksonville, FL 32226
IT Project Manager
33 years experience W2
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Summary

  • Experienced Senior Program & Project Manager with more than 20 years of experience and exceptional skills in Program Management, Project Management, and Project Management Office Methodology.
  • 3 years of experience working in the Healthcare Insurance Industry.
  • Well-versed in analyzing IT, Software Development, Quality Assurance Infrastructure and Business program performance and implementing actionable improvements to drive growth.
  • Composed and calm in high-pressure environments by maintaining strong focus on action and customer satisfaction.
  • Excellent Communicator able to manage executive communications and project interactions.

Experience
IT Project Manager
Retail
Jan 2021 - present
  • Manage and control the planning, execution, and delivery of the project deliverables by directing, facilitating, & coordinating all activities and resources, including external contract resources onshore and offshore, that are project related to ensure project deliverables are completed on time and within budget & that meet or exceed the sponsor’s expectations according to the defined project delivery process (“PDP”).
  • Build and manage strong relationships with project stakeholders, including internal customers, external customers, and vendors, analyze stakeholder expectations and maintain the relationships by keeping stakeholders informed of progress and issues to manage expectations on all requirements and deliverables.
  • Create, manage, and control the comprehensive project schedule including business & IT task plans using inputs from project associates to define task effort estimates, overall work effort schedules, task dependencies and project interdependencies.
  • Coach and educate project resources to ensure full understanding of roles and responsibilities on the project and the processes by which the project will be managed and controlled.
  • Assist in transformation of the company from waterfall/agile hybrid to more fully agile methodology.
  • Manage and control the efforts of all vendor contractors required for the specific assigned project in partnership with the vendor project manager or vendor account manager.
  • Identify and analyze risks, establish contingency plans, and identify trigger events and initiate mitigating action.
  • Track and report transparent, factual, and timely progress information to project stakeholders, associates and executive leaders regarding status and variances to plan, cost and schedule and change control to ensure continual awareness.
Agile Methodology Project Management Stakeholder Engagement Waterfall
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Senior Program Manager & PMO Lead
Information Technology
Jan 2020 - Jan 2021
  • Selected as first Program / Project Manager for new Finance Technology Company (FINTECH) and to stand up Project Management Office (PMO) laying out framework and defining roles.
  • Provides guidance to Company Executives on Program & Project Management activities including Agile Development, Client on Boarding, Training, Procurement, Contract Management and Product Management.
  • Provided ongoing direction and leadership for program operations including full cycle contract management for sales of company software & company procurement activities.
  • Interacted with internal customers and external clients to identify business needs and requirements.
  • Addressed and resolved technical, financial, and operational concerns by working with internal & external project team.
  • Launched revised client onboarding, contract management and document signing program and gathered functional and business requirements to support team and mitigate risks.
  • Provided guidance on communications through development and implementation of Corporate Scorecard.
  • Collaborated with Executives to uncover issues, identify applicable solutions, and offer guidance and support on Sales Process and Implementations.
  • Participated in the management and tracking of sales activities.
Agile Methodology Contract Management PMO Product Management Program Management Project Management
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Business Program Manager
Insurance
Mar 2019 - Jan 2020
  • Selected by Portfolio Manager to implement department level PMO and to develop processes including executive reporting to manage $7.1 million-dollar fiscal budget.
  • Responsible for onboarding, training, and mentoring 13 brand new project managers.
  • Served as Subject Matter Expert (SME) for executive team in areas of project management, program management, and communications.
  • Implemented nearly double the original baseline project count while maintaining original budget.
  • Resolved business problems, improved operations, and provided exceptional client support.
  • Developed team communications strategy and information delivery for Executive meetings.
PMO Program Management Project Management
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IT Project Manager
Education
Sep 2017 - Jan 2018
Jacksonville, FL

IT Project Manager (contractor) engaged to manage the development of scope, defining goals and documenting deliverables for an off the shelf e-procurement system replacing an existing homegrown system.

  • Worked with Business and Senior Management to define the goals for the system and mapped these to project phases
  • Worked with contracted External Vendors to map contract scope to project plan
  • Worked with Business to estimate optimal mix of resources and hours to complete project scope
  • Worked with IT teams including Development, Quality Assurance and Infrastructure to estimate work effort to ensure the optimal mix of resources for project success
  • Worked with IT management and project team to communicate project expectations
  • Managed IT Development resources using SCRUM Agile methodology to ensure assigned resources completed tasks on time and maintained alignment with enterprise development teams
  • Reported weekly to executive and business management the overall status as well as plan, schedule, deliverables, and milestones
  • Built and maintained project plans aligned with the external vendor and internal development team
  • Managed assigned project resources through weekly meetings to maintain the project scope and timeline
  • Documented and maintained project risks through the risk register and tracked mitigation efforts
  • Maintained project documentation in compliance with Project Office standards
  • Completed transition of project to existing Project Manager
Project Management ERP SAP Ariba Scrum Project Planning Compliance Agile Methodology Quality Assurance
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IT Project Manager
Healthcare
Dec 2016 - Aug 2017
Jacksonville, FL

IT Project Manager overseeing the full end to end management of internal project, broken down into two-week sprints which included the overall planning, direction, coordination, execution, control and completion of upgrades to the back-end system used to support the laboratory and mobile systems.

  • Worked with IT teams including Development, Quality Assurance and Infrastructure to estimate work effort to ensure the optimal mix of resources for project success
  • Worked with the Product Owner and Senior Management to define the goals for the system and mapped these to Agile Sprints
  • Worked with Business to estimate optimal mix of resources and hours to complete project scope
  • Reported weekly to executive and business management the overall status
  • Built and maintained project plans used to manage scope for internal development team
  • Managed IT Development resources using SCRUM Agile methodology through daily stand ups to ensure assigned resources completed tasks on time
  • Worked with Infrastructure team to ensure environment availability for all project phases (Development, QA, UAT, Production)
  • Identified major resource risk and in conjunction with management worked through mitigation
  • Helped onboard new developers, business analyst and QA resources to supplement existing staff
  • Gathered and maintained project risks through the risk register and tracked mitigation efforts
  • Maintained project documentation in compliance with IT standards
Project Management Business Analysis Project Planning Scrum Agile Methodology Quality Assurance Compliance Product Owner
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Program Manager
Banking/Financial
Mar 2015 - Sep 2016
Jacksonville, FL
  • Program Manager for Corporate Compliance
  • Managed status reporting and presentations
  • Maintained program documentation
  • Developed and maintained internal and external program SharePoint sites
  • Managed and tracked status of program initiatives
Project Management Program Management MS SharePoint Compliance Documentation
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Senior Project Manager
Banking/Financial
Mar 2012 - Mar 2015

Hired as a Client Facing Project Manager at ServiceLink, which was acquired by Fidelity National Financial, merged with Lender Processing Services (LPS) and reformed into Black Knight Financial Services (BKFS).

Client Facing Project Manager engaged to manage the development of scope and defining the goals and deliverables for modules used by mortgage lenders to manage the workflow of internal business areas.

  • Lead and facilitated cross functional project teams implementing and developing workflow solutions including custom development solutions using SCRUM Agile methodology
  • Project teams ranged from 8 – 25 people
  • Project budgets ranged from $125K to more than $3M
  • Worked with senior management to respond to requests for proposal in order to define the goals for the system and mapped these to proposed project phases
  • Worked with IT teams including Development, Quality Assurance and Infrastructure to estimate work effort to ensure the optimal mix of resources for project success
  • Worked with Management and Client to estimate optimal mix of resources and hours to complete project scope
  • Managed IT Development resources using SCRUM Agile methodology through daily stand ups to ensure assigned resources completed tasks on time
  • Reported weekly to internal and external executive and client management the project’s status
  • Built and maintained project plans aligned with the external client and internal BKFS project team
  • Documented resource hours and activities for monthly billing
  • Managed assigned project resources through weekly meetings to maintain the project timeline
  • Worked with Infrastructure team to ensure environment availability for all project phases (Development, QA, UAT, Production)
  • Gathered and maintained project risks through the risk register and tracked mitigation efforts
  • Built and maintained project documentation in compliance with BKFS project office standards as well as client requirements as defined in the Scope of Work (SOW)

Promoted to Project Portfolio Manager responsible for:

  • Selection, hiring and on-boarding (2) client facing project managers
  • Reported weekly to internal and external executive and business management the program’s status
  • Led project managers in the development of PMO documentation and process
  • In addition to the above, performed duties as client facing project manager maintaining one large client and one medium client
Scrum Project Management Agile Methodology Project Planning Quality Assurance PMO Compliance
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Senior Project Manager
Insurance
Oct 2010 - Mar 2012
Jacksonville, FL

IT Project Manager assigned to the ICD-10 Conversion Project Management Office (PMO) responsible for examining the business process and system impacts of the Federal Mandate requiring the conversion of the coding from ICD9 to ICD10.

  • Assigned a subset of business and IT areas to manage ICD-10 conversion efforts
  • Worked with the business and senior management to define the goals for the system and mapped these to project phases
  • Worked with Business to estimate optimal mix of resources and hours to complete project scope
  • Worked with IT management and project team to communicate project expectations
  • Worked with IT teams including Development, Quality Assurance and Infrastructure to estimate work effort to ensure the optimal mix of resources for project success
  • Worked with project team weekly basis to manage resources and track cost
  • Reported weekly to PMO management the overall status including actuals versus estimates of plan, schedule, deliverables, and milestones
  • Built and maintained project plans tracking resource durations and work effort
  • Managed assigned project resources through weekly meetings to maintain the project timeline
  • Worked with Infrastructure team to ensure environment availability for all project phases (Development, QA, UAT, Production)
  • Gathered and maintained project risks through the risk register and tracked mitigation efforts
  • Maintained project documentation in compliance with project office standards
Project Management PMO Project Planning Quality Assurance Compliance
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Senior Project Manager
Hospitality and Entertainment
Mar 2008 - Nov 2010
Orlando, FL

IT Project Manager selected to serve as liaison, manage software development projects along with building and maintaining business relationships with the Legal and Environmental Health and Safety departments. Managed projects for internal IT resources including Chief Information Security Officer and Director of IT Governance.

  • Met weekly as needed with assigned business areas to review work efforts, discuss current projects and define future projects to review potential IT participation required
  • Led cross functional project teams implementing out of the box IT solutions as well as custom developed IT solutions using approved project management methodology for business area clients
  • Projects included a Contract Management System for Legal and managing the PCI-DSS audit for 2 years alongside the Chief Information Security Officer
  • Project teams ranged from 8 – 12 people
  • Project budgets ranged from $25K to more than $300K
  • Worked with the business and senior management to define the goals for various IT initiatives for the business
  • Worked with IT and Business to estimate optimal mix of resources and hours to complete project scope
  • Worked with business to submit for project funding approval
  • Worked with IT teams including Development, Quality Assurance and Infrastructure to estimate work effort to ensure the optimal mix of resources for project success
  • Worked with IT management and project team to communicate project expectations
  • Reported weekly to executive and business management the overall status as well as plan, schedule, deliverables, and milestones
  • Built and maintained project plans aligned with the internal development team
  • Managed assigned project resources through weekly meetings to maintain the project timeline
  • Worked with Infrastructure team to ensure environment availability for all project phases (Development, QA, UAT, Production)
  • Gathered and maintained project risks through the risk register and tracked mitigation efforts
  • Maintained project documentation in compliance with project office standards
Project Management Project Planning Quality Assurance Auditing Contract Management Information Security Compliance
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Senior Project Manager
Retail
Jun 1989 - Mar 2008
Lakeland, FL

Held a variety pf positions the last of which was Project Management (2001 – 2010) including leading cross functional project teams implementing out of the box solutions as well as custom developed solutions using approved project management methodology for business area clients; project teams ranged from 8 – 12 people; project budgets ranged from $25K to more than $6M

Project Management
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Edit Skills
Non-cloudteam Skill
Education
Bachelor's in Political Science and Government
University of south florida 1994
Certifications
Project Management Professional (PMP)
Skills
Project Management
2021
30
Compliance
2018
9
Project Planning
2018
8
Quality Assurance
2018
8
PMO
2021
6
Agile Methodology
2021
5
Scrum
2018
4
Contract Management
2021
3
Program Management
2021
3
Auditing
2010
2
Information Security
2010
2
Documentation
2016
1
MS SharePoint
2016
1
Product Management
2021
1
Business Analysis
2017
1
Change Management
0
1
ERP
2018
1
Microsoft Excel
0
1
MS Project
0
1
Product Owner
2017
1
SAP Ariba
2018
1
Stakeholder Engagement
2021
1
Strategic Planning
0
1
Waterfall
2021
1