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492 Chandler Ct
Dallas, TX 75398
Senior Consultant
21 years experience W2
Average rating
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Talented and accomplished client-focused Senior IT Consultant with 14 years of experience in the implementation and support of strategic Policy and Product Administration systems across a variety of platforms and technologies. Able to perform many roles within the Software Development Life Cycle using different implementation methodologies. Highly adept at customer relations with a proven record of professionalism and relationship development. Gained a background of broad insurance experience through work with both Property and Casualty Multi-Line insurance companies and multiple software vendors.
• Waterfall & Agile methodologies
• Full SDLC experience
• Requirements elicitation and analysis
• Functional and technical specification
• Creation and execution of Quality Assurance test cases
• Waterfall & Agile methodologies
• Full SDLC experience
• Requirements elicitation and analysis
• Functional and technical specification
• Creation and execution of Quality Assurance test cases

Senior Consultant
Information Technology
Sep 2014 - present
Dallas, TX
* Served as the Project Lead for multi-state, multi-line client implementation and roll-out of Policy Administration systems
• Acted as a bridge between our external clients and vendors, representing both the client's and vendor's best interests
• Worked with project stakeholders to ensure project objectives were delivered on or before schedule
• Worked to coordinate and prioritize the project scope and manage change requests during the lifecycle of the project
• Facilitated meetings with project stakeholders and executives
• Created weekly status reports that were distributed to project stakeholder and executives
• Effectively set direction, managed effective teams and drove them to meet project objectives
• Met with resources weekly to maintain accountability and discuss best practices
• Managed and assisted onshore and offshore QA teams in execution of testing activity including test case development, execution of system testing, and defect resolution using issue tracking software
• Managed and assisted Business Analysis teams in elicitation, tracking and documenting numerous business requirement and functional specification documents
• Served as the Lead Business Analyst for multi-state, multi-line client implementation and roll-out of Policy Administration systems
• Worked with project Subject Matter Experts to accomplish assigned project tasks
• Mapped legacy system suite of business rules to new implementation
• Created multi-line interactive rating sheets based off the client specified rating processes
Business Analysis Business Requirements
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Senior Business Analyst
Information Technology
Jul 2009 - Sep 2014
Dallas, TX
* Lead Software Implementation Analyst working with external client's new application and enhancement deployments
• Participated in virtual requirement gathering sessions with external clients
• Supplied work estimates based off client business requirement documents
• Created functional system documents for personal line system developers
• Facilitated walk-through sessions with system developers based off functional system documents
• Smoke tested initial development and off-hour production deployment
• Created and executed manual test cases based off migrated code in the designated testing environment for:
• Forms
• Rating
• User Interface
• Downstream Systems
• Acted as SME on any outstanding issues logged during development
• Assumed all previous job duties on multiple active client projects in current production
Business Analysis Business Requirements Requirements Gathering
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Business Analyst
Information Technology
Feb 2002 - Feb 2009
Washington, DC
* Worked throughout the System Development Life Cycle of the web-based service application for both internal and external customers
• Analyzed and approved project plan and scope of boundaries for project
• Created, analyzed and approved business use cases and view specifications for application development
• Met with stakeholders to gather business requirements and business rules.
• Created, analyzed and approved requirements before being submitted to system developers.
• Worked as a liaison between system developers and stakeholders to implement complete information system application
• Met weekly with testing teams to discuss critical issues
• Presented monthly report to company executives Lean Six Sigma Greenbelt Project Lead
• Managed process review to standardize the internal underwriting notification systems for all agents countrywide
• Led 12-member team through all stages of process review
• Compiled each office's business flow diagram into a stream-lined country-wide process map during Measure phase
• Analyzed and compiled information gathered through data collection plan for Analyze phase
• Worked with policy administrators to link region-specific reporting notifications to a standardized country-wide reporting system in Analyze phase
• Oversaw pilot and then country-wide implementation of recommended actions during Improve and Control phases
• Presented ROI estimated at $239,000 per year to company executives
• Managed process review to automate document delivery country-wide
• Led 20-member team through all stages of process review
• Analyzed and compiled each separate office's requirements for VPN access during Analyze phase
• Created state specific business rules for system developers during Design phase
• Worked with policy and system administrators to have seamless integration between automation recommendations and billing and policy systems in Design phase
• Worked with system developers during creation and implantation of Design phase
• Presented ROI estimated at $400,000 to company executives
Business Analysis Business Requirements System Design Application Development
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Non-cloudteam Skill
BS-Business Administration
State University of New York at Oswego 2000
Business Analysis
Business Requirements
Application Development
System Design
Requirements Gathering