Uploaded File
add photo
Kissimmee, FL 34745
Senior Production Support Analyst
15 years experience W2
Average rating
Profile views

20+ years' Experience in Mainframe DB2 and VSAM platforms, CICS, COBOL, MQ, JCL. I have excellent analytical and problem-solving skills. Adept at identifying root cause and solutions while adhering to established operations standards and procedures. Flexible with strong team leadership skills working well others on multiple technical disciplines. Excellent written and verbal communication skills. Ability to work independently as a self-starter and learn new products and technologies. Responds to queries coming in on phone, email or the web, logs all cases in tracking database, creates knowledge base articles as required and see issues resolves issues.

Senior Production Support Analyst
Professional/Consulting Services
May 2016 - present
Tampa, FL
  • Analyzing business/functional requirements to identify quality assurance (QA) testing needs. Write test strategy/plans & test scripts (manual and automated), and execution of QA test scripts. Design and code from specifications, analyzes, evaluates, tests, debugs, documents, and implements complex software apps Document the detailed application specifications, translate technical requirements into programmed application modules and develop/enhance software application modules.
  • Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications identify/troubleshoot application code-related issues and review and provide feedback to the final user documentation.
  • Participate in project planning sessions with project managers, business analysts, stakeholders and team members to analyze business requirements and outline the proposed IT solution.
  • Participate in design reviews and provide input to the design recommendations. Incorporate security requirements into design. Provide input to information/data flow, and understand. Adhere to IT Control Policies throughout design, development and testing. Incorporate Corporate Architectural Standards into application design specifications.
  • Configured Secure data transmissions SFTP, NDM, LU6.x
  • Environment: CA7, SDSF, COBOL II, DB2/SQL, REXX, CICS.
Business Analysis Business Requirements Production Support SQL DB2
Remove Skill
Senior Software Developer
Information Technology
Jul 2006 - May 2016
Columbia, SC
  • As a member of the Systems Support group, provided onsite 24x7x365 support coverage for the operation of all systems in the commercial business area and ensured that commercial systems run efficiently Produced timely and accurate communications of the status of the production systems to the systems staff, Client Organization and the customers. Log all operational problems on INFORM and drives them to resolution with the assistance of other areas within Information Systems.
  • Support all live production systems and test system environments so that customer business as well as computer program development, program testing, system integration testing, training, sales demonstrations and quality control can operate smoothly.
  • Supporting role within the organization to minimize the risks within our production systems and to alert senior management of any potential new risks being injected into the production systems.
No skills were added
Remove Skill
Edit Skills
Non-cloudteam Skill
Bachelor's in Computer Science
University of Wisconsin
Business Analysis
Business Requirements
Production Support
Microsoft Excel