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Cedric
cla0522@aol.com
770-826-2922
Kissimmee, FL 34745
Senior Production Support Analyst
18 years experience W2
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Summary

20+ years' Experience in Mainframe DB2 and VSAM platforms, CICS, COBOL, MQ, JCL. I have excellent analytical and problem-solving skills. Adept at identifying root cause and solutions while adhering to established operations standards and procedures. Flexible with strong team leadership skills working well others on multiple technical disciplines. Excellent written and verbal communication skills. Ability to work independently as a self-starter and learn new products and technologies. Responds to queries coming in on phone, email or the web, logs all cases in tracking database, creates knowledge base articles as required and see issues resolves issues.

Experience
Education
Bachelor's in Computer Science
University of Wisconsin
Skills
DB2
2021
4
Business Analysis
2021
2
Business Requirements
2021
2
Production Support
2021
2
SQL
2021
2
Microsoft Excel
0
1