Ernesto
etellez@gmail.com
904-534-9740
Jacksonville, FL 32235
Desktop Support Technician
25 years experience W2
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Summary

To my future employer I'm a systems Administrator that was the primary contact for Severity 1 production impacting situations. I have a wealth of knowledge working with Windows Servers and the hardware that they run on. Have also supported Virtual servers too. Performed backup and restore functions using Veritas products. Experience with LTM load balancers. Supported cluster resources and Security / Permissions on shared folders. Supported IIS for web facing applications. Have SAN troubleshooting experience. Followed and created new standard operating procedures for my organizations. Also worked with building, deploying and QA on servers whether for a project or a natural disaster. Monitored Servers for resource issues and future expansion. Worked with vendors to replace failed components, off site data storage, and relocation projects. Opened new branch facilities. Supported remote up to datacenter locations. Worked with data replication technology. Active Directory experience in removing /adding Items, group memberships, and unlocking accounts. Have Network understanding of TCP/IP, WINS, & DNS . Closely worked with other teams to triage a Production Impacting issue and also engaged the business units for server downtime due to maintenance or failure. I communicate well and I'm a trainer / mentor. Technical expertise aside, I providing the best customer service possible to make sure my customers are happy knowing I'll always be there to assist. Being positive and passionate about what I do make everyday a great day. I bring abilities to the my organization that can't be taught or trained. I would like to thank you for taking the time to consider me for this position and look forward to providing the gold standard to our customers. Sincerely Ernesto Tellez Jr

Experience
Education
wilbur wright college, 1993 - 1994
Attended in
Gordon Tech Prep, 1988 - 1992
wilbur wright college
Tellez Jr I.T
Gordon Tech Prep
Skills
Desktop Support
2023
18
Laptops
2023
11
Printers
2008
9
BMC Remedy
2016
8
Analysis
2016
6
Compliance
2023
6
Data Migration
2023
6
Data Recovery
2016
6
SAN
2016
6
SiteScope
2016
6
Splunk
2016
6
SQL
2016
6
Switches
2023
6
VM
2016
6
Windows
2016
6
Windows Server
2016
6
Database Backups
2008
5
Database Design
2008
5
Desktops
2008
5
Disaster Recovery
2008
5
Mobile Devices
2008
5
Microsoft Exchange
2003
4
VPN
2023
3
Database Maintenance
2010
2
Maximo
2010
2
Peregrine
2010
2
Customer Service
0
1
Data Center
0
1
Data Replication
0
1
EMS
0
1
HP
0
1
IIS
0
1
Information Technology
0
1
Load Balancing
0
1
MS Active Directory
0
1
Production Support
0
1
Project Management
0
1
Server Admin
0
1
Technical Support
0
1
Training
0
1
Troubleshooting
0
1
Vendor Management
0
1
Veritas NetBackup
0
1
Virtualization
0
1
VMWare
0
1
Windows 2000
0
1