I am a QA software tester who has worked as a team lead at JP Morgan Chase and Sears Franchises. I currently use ALM 12 for use cases, test cases and UI. I use Visual Basic for writing feature files. I also have experience with installing ALM excel add-in, uploading and downloading test cases. I have used Microsoft TFS program for writing and running test cases and logging defects. I am an adept software technician with strong troubleshooting and debugging skills relating to network and internet connectivity. I have the ability to quickly diagnose and solve complex customer issues makes me a qualified and reliable candidate. I have managed large projects in other fields of work.