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Will
whcmerc@me.com
904-545-9121
Jacksonville, FL 32099
AVP, Network Engineer (Operations)
28 years experience W2
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Summary

CCNA Certified, Microsoft Certified Professional (MCP) multilingual IT specialist with hands-on experience in LAN/WAN Administration, System Troubleshooting, Technical Analysis, Operations Management, and Server Management.

  • Solarwinds NPM management and monitoring
  • PRTG management and monitoring
  • Active Directories with Federate, Certificate & Lightweight Design and Implementation.
  • Firepower Management Center 6.7.0 Build
  • Day to Day operations with Cisco Access list policies
  • Azura Hyrbid Migrations with Office 365 Email Systems.
  • Troubleshooting and maintaining all segments of Cisco/Sonicwall/Watchguard Networks
  • Design and implemented Intranet Lan/Wan with VPN IPSec tunnels
  • Managed Load Balancer’s Kemp/Brocade Pulse/ ALB
  • Meraki Management w/ online Dashboard
  • Microsoft Windows 2008/2012/2016 Server administration and the installation and maintenance of a wide range of network, HP/Compaq/Dell IBM Servers/Workstation hardware, and peripherals.
  • Implementing and managing Citrix Xenserver 7 with VDI systems.
  • Responsible for making sure that all system upgrade logs were current and creating a report for management.
  • Assisted in designing several significant Cisco network upgrades for larger clients.
  • Designing, configuring, and maintaining Active Directory, SSO/Certificate systems.
  • Experience in support for existing LAN/WAN, Active Directories, Exchange Server, WIN2K+ Servers, DHCP, WINS, DNS, DFS, ADDS, and IIS.
  • Troubleshooting & Configuring BGP, IKEv1, IKEv2, Route Based.
  • Possess excellent communication and interpersonal skills.

TECHNICAL SKILLS

Operating Systems: Dos 6.2, Windows XP, Windows 7, Windows 10, Windows Vista, Windows Mobile 5.0, Palm OS, Blackberry 4.1, Unix, Windows 2003,2008,2012, and 16. Mac 10.7.3 & higher

Hardware (MAC/PC): Laptops and Desktops from Acer, Dell, HP, Compaq, IBM, Toshiba, Sony, and Apple. Printers from HP, Epson, Lexmark, and Dell PowerEdge line servers with PowerVault.

BACKEND ADMINISTRATION:

Operating Systems: 2003 Server, 2008 Server, 2012 Server, 2016 Server, and Apple Share Servers.

Software: Symantec Backup Exec, Symantec Antivirus Corporate Edition, Symantec Ghost Solution Suite, Update Expert 3

Services: File sharing and print services, DHCP, RAS, DNS, WINS, VPN, Server and Workstation backup, Backup media management, and Citrix.

Hardware: Servers from Dell, Compaq, HP and Apple, Tape Backup Libraries: Dell and ADIC, Stand Alone and Network Printers: HP, Epson, and Xerox

LAN/WAN Administration:

Transmission Media: CAT5e, CAT6.e, Optics 10/100/1000/10000

Networking Protocols: TCP/IP, IPV6, NetBEUI, IPX/SPX, AppleTalk

Routing Protocols: RIP v 1and 2, IGRP, EIRGP, BGP

Network Hardware: Sonicwall NSA 3600/4600, Watchguard M300, 3Com Hubs and Switches, Cisco Switches-2960/3750/9300, CiscoRouters-2921/3925/4331, FirewallsASA 5515/5525/5555/2140, Meraki MX’s/MS’s, Various AP’s including Meraki MR’s/Ubiquiti / Cisco 1142n/2702i/2602i/3802i

Experience
AVP, Network Engineer (Operations)
Information Technology
Nov 2018 - present
Tampa, FL
  • Monitoring – Using SolarWinds NPM and PRTG- VPN & Health checks
  • Using SolarWinds NPM and PRTG
  • VPN & Health checks Day Day operations
  • Working with VPC’s environment all routing through the transit gateway and also Security groups within workspaces.
  • Deploying and managing multiple remote offices with Fw’s ->MX250/MX100/MX68’s Switches -> MS250-24P/48LP/Ms350-48 AP -> MR33/46.
  • Consolidating Masergy MPLS circuits due to cost and Cisco equipment in our remote office and moving them over to Meraki SD-WAN.
  • Working Ivanti/Jira tickets/ Projects Inherited Masergy MPLS Intl circuits w/ BGP configuration.
  • 90% Cisco Routers/Switches/Firewall's / 10%
  • AWS management w/ Transit Gateway/ALB/Security Groups/VPN
  • Load Balancer work with Kemp/ALB/Brocade Pulse
  • IPAM management / IP Address structure
  • DNS implementation
  • Enterprise WiFi management
  • Firewall management tools / Firepower
  • Work with Infosec team on audits and updating equipment to meet standards.
  • Imperva integration over LB's for security protection
  • Support for Company IT group related to Networking Issues
  • Completed various core refresh projects involving Cisco 3750x to 9300 Catalyst
  • Support for Company IT group related to Networking Issues
  • Completed various core refresh projects involving Cisco 3750x to 9300 Catalyst
  • Managed Cisco WLC w/ Access points.
BGP Cisco Cisco FirePOWER Firewall MPLS Network Engineer Routers SolarWinds Switches VPN Meraki
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Sr. Network Admin
Information Technology
Jan 2000 - Jan 2022
Jacksonville, FL
  • Assisted in performing routine Cisco network maintenance for a variety of large customers.
  • Designed IPSec tunnels through the enterprise Ikev1, Ikev2
  • Routing BGP, MPLS, MPLS VPN, OSPF, RIP.
  • Experience with Qos, OSPG, Sonet, 802.xx.
  • Managed and implemented WAN routing to new service providers.
  • Implemented and trouble security technology.
  • OFFICE 365 MIGRATIONS INVOLVING EXCHANGE W/ AZURE CONNECT AND HYBRID
  • Implemented Wifi Access points throughout offices consisting of Ubiquiti/WatchGuard
  • Maintained 24/7 managed VPN/Server monitoring with RDP access.
  • Active Directory implementation with services including Federated, Certificate & Lightweight systems.
  • Implementing and managing Active Directory infrastructure for the entire network. Designing appropriate Group policy objects to each department to limit certain functions such as control panel, desktop setting, etc.
  • Maintained including the 2 various Microsoft Exchange Servers with webmail access & Citrix Metaframe Networks (Terminal Servers).
  • Responsible for Local Area Network development and maintenance, Windows NT4, Windows 2000, Active Directory Administration, WINS, DNS, DHCP, DFS. Patched servers and installed updates
  • Complete Load Balanced Citrix Metaframe Server Farm installation with NFuse Web Server and Secure
  • Fine-tuning and advanced analyzes of machines running Windows clients
  • Administration of backup and restores using Veritas backup Exec upgraded to Carbonite w/ NAS
  • Performing repairs and upgrades to servers with Windows 2003,2008,2012,2016 Server Operating System administration of switches and Firewalls.
BGP Cisco Citrix Citrix MetaFrame Database Backups Database Upgrades DNS Firewall IPsec Microsoft Exchange MPLS MS Azure NAS Office 365 OSPF Switches Veritas VPN WAN Windows DHCP
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Exchange 2010/2016 Engineer
Information Technology
Aug 2018 - Sep 2018
  • Perform a health check on the Exchange environment and apply necessary changes to bring to best practices
  • Configure and migrate Exchange Virtual Directories and namespaces
  • Configure, migrate, and verify email routing topology and flow
  • Configure retention policies and associated tags
  • Discovery of Public Folders and identify usability (MSO will not migrate Public Folders to Exchange 2016)
  • Verify high availability and data center failover of Exchange 2016
  • Migrate publishing of OWA, ActiveSync, and Outlook Anywhere from Provider
  • Validate the backup procedures and schedule against business needs
  • Test migration of pure test users to verify experience and functionality
  • Migrate pilot group of up to 25 mailboxes from Exchange 2010 to Exchange 2016
  • Migration of over 2000 mailboxes and delegates to minimize disruption
  • Assist with obtaining quality assurance results from the pilot group
  • Assist with documenting issues as they are discovered and tracking them to resolution
Data Center Database Backups
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Sr. System Engineer / Promoted to Operations Manager
Information Technology
Feb 1997 - Jan 1999
Jacksonville, FL
  • Designed and supported Active Directory-related issues as per company needs and upgrade servers and desktops.
  • Troubleshoot and support Citrix Metaframe, 1.8 help desk calls related to corrupt profiles and Citrix base applications issues.
  • Performed the migration of NT 4.0 Server to Windows 2000 Server Environment including group policies created objects in active directory for NT 4.0 profiles.
  • Designed and implemented a Proper Directory structure for tracking directory and file permissions.
  • Implemented Citrix Farms with load balancing and thin client rollout.
  • Created User Accounts Shares, Policies, local groups, and global groups and assigned permission.
  • Upgraded Windows NT 4.0 Workstation to Windows 2000 Professional including Policies & Profiles migration.
  • Responsible for Local Area Network development and maintenance, Windows NT4, Windows 2000, Active Directory Administration, WINS, DNS, DHCP, DFS. Patched servers and installed updates
  • Surveying sites in preparation for hardware upgrades
  • Removing existing CAT3 wire and old hardware
  • Deploying new Cisco routers and switches
  • Troubleshooting LAN/WAN connections
  • Implemented regional Bellsouth Central offices DSL equipt. dslam boxes. DSL .channel banks.
  • Setup Microsoft Proxy Servers and Routers for Default gateway use.
  • Configured Exchange servers with public DNS records.
  • Regularly met with potential customers as a sales engineer.
  • Promoted within 10 months to ops manager.
  • Manages a team of over 15 employees on the basis of setting up new DSL business customers and the transitions of Bellsouth regulations.
  • Trained a team of field engineers on Configuring Microsoft servers with Intranet access.
Cisco Citrix Citrix MetaFrame Database Upgrades Desktops DHCP DNS LAN Load Balancing MS Active Directory Project Management Routers Switches Systems Engineering WAN Windows
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Sr .Microsoft Consultant/AS400
Information Technology
Feb 1996 - Jan 1997
Dayton, OH
  • Trained Microsoft MCP courses including Server 4.0 management
  • Setup 128 Node Unix/Windows network.
  • Configured TCP/IP, DHCP, DNS, WINS, and NIS Servers.
  • Implementation of multiple scopes DHCP (Dynamic Host Control Protocol) server to provide IP addresses
  • Administered and Support Windows NT Domain: PDC, BDC's, and Member Servers. Resolve level I and level II issues such as user access, group memberships, creating shares on member servers, etc
  • Provided Laptops and Desktops Support for NT workstations, Windows 95/98, Software installation, and Hardware Upgrades.
  • Setup Raid1,5's with Veritas remote backup + SQL agent
  • Trained contracting companies with AS400 Logistics Modules.
AS/400 SQL WINS Windows NT Windows 95 Windows Veritas UNIX TCP/IP NIS DNS DHCP
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Automated Computer Logistics
Information Technology
Jan 1994 - Jan 1996
  • Configured and maintain Class VII computers.
  • Maintained Nightly data backup transmissions.
  • Field Training
No skills were added
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Edit Skills
Non-cloudteam Skill
Education
Certifications
Certificate for Facilitative Leadership
Microsoft MCP
CCNA Global technology training with Cisco & Routing
Skills
DHCP
2022
24
DNS
2022
24
Windows
2022
24
Cisco
2022
23
Citrix
2022
23
Citrix MetaFrame
2022
23
Database Upgrades
2022
23
Switches
2022
23
WAN
2022
23
BGP
2022
22
Database Backups
2022
22
Firewall
2022
22
IPsec
2022
22
Microsoft Exchange
2022
22
MPLS
2022
22
MS Azure
2022
22
NAS
2022
22
Office 365
2022
22
OSPF
2022
22
Veritas
2022
22
VPN
2022
22
MS SharePoint
2021
1
System Administration
2021
1
Veritas Backup
2021
1
VLAN
2021
1
XenServer
2021
1
Routers
2022
5
Cisco FirePOWER
2022
3
Meraki
2022
3
Network Engineer
2022
3
SolarWinds
2022
3
Desktops
1999
1
LAN
1999
1
Load Balancing
1999
1
MS Active Directory
1999
1
Project Management
1999
1
Systems Engineering
1999
1
AS/400
1997
1
Brocade
0
1
Data Center
2018
1
DFS
0
1
LDAP
0
1
Malware
0
1
NAT
0
1
Network Design
0
1
NIS
1997
1
SQL
1997
1
TCP/IP
1997
1
UNIX
1997
1
Windows 95
1997
1
Windows Mobile
0
1
Windows NT
1997
1
WINS
1997
1
Seminars and Training
Microsoft E-Mail exchange servers, 2022
Citrix Xenserver complete Training, 2022
Microsoft Server 2003/2008/2012/2016 w/ Hyper V, 2022