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Appointed to PMO of Cloud Security project portfolio that includes DDoS protection, Identity Access Management, Vulnerability Scanning, and Penetration Testing. Scope includes global planning & execution, implementation of governance programs and compliance standards, risk management, financial oversight, client relations, due diligence, internal controls, and IT automation.
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Appointed to CISO PMO for Watson Cloud Security; accountable for establishing governance & compliance models; lead Architecture Review Board.
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Implemented DDoS Protection across IBM SoftLayer PaaS global infrastructures (USA, Frankfurt, Sydney, London, and Tokyo).
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Program Manager for Intrusion Detection (NIDS, HIDS) Penetration Testing, QRadar, and Access Management projects.
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Successful DataCenter Infrastructure Build-Out & Migration - American Express 700+ (IT Tools) server infrastructure.
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Successfully deployed Tivoli Tools Suite for Event Monitoring, Dashboard, and Reporting Metrics on WellPoint Anthem and Ally Bank Strategic OutSourcing accounts
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Successfully lead deployment of TSM Backup Automation over 110 North American SO accounts. Achieved overall objective of reduced or complete elimination of manual intervention relative to missed or failed TSM backups, resulting in reduced costs and improved SLAs.
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Trained, mentored, and guided the efforts of 10 Project Managers, each holding responsibility for a specific tool migration.
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Delivered exceptional customer satisfaction, achieving 99+% Customer SAT for the overall success of the migration, which contributed significantly to outsourcing contract extension between IBM and American Express.
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Developed and guided more than 500 proposals through the SDLC, security compliance, and architecture approval processes. Mentored 10 Project Managers in SDLC.
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Forecasted a projected savings of $1.8B in (new) data center construction costs over ten years.
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Manager, Information Systems: Produced metrics and measurement reporting, including mainframe performance, voice & data, and helpdesk volumes. Program Manager responsible for SLA commitments on 150+ outsourcing contracts.
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Manager, Application Integration, managed a team of 20+ direct reports responsible for development and deployment of Tools interfaces to the development hubs for the General Motors outsourcing contract. Implemented key system interfaces contributing to outsourcing contract extension with General Motors.
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Second Line Manager-IGS/Network Outsourcing: Delivery Project Executive: Promoted based on successful track record as 1st Line Manager of IGS Network Services.
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Delivery Project Eecutive for Manulife Financial Services and John Hancock Financial Services during MFS’ acquisition of JHFS.
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Received highest performance rating among peers in all assignments for five consecutive years.