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1835 Hewitt Ave.
Cincinnati, OH 45207
Atos-Level 2 Technical Support Agent
7 years experience W2
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Coded in: BASIC, Java, C, C++, C#, ASP.Net, Python, ARM, 8086/8088

Applications Used: Microsoft Office, Visual Studio, ArcMap, PyScripter, Arduino, ArcGIS, Bomgar

Operating Systems: Mac OSX, Windows, Kali Linux, Ubuntu

Atos-Level 2 Technical Support Agent
Information Technology
Jan 2018 - May 2018
  • Identity management
  • Password resets be means of identity verification - Troubleshooting with Xavier affiliates by means of Phone and/or Walkups pertaining to Online Xavier services and Xavier owned Technology.
  • Use of ticketing system to detail encounters as well as escalating troubleshooting issues to higher Tier workers.
  • Screen sharing to supply live troubleshooting solutions.
  • Issues involving connecting to Xavier’s Wi-Fi, configuring Smart TVs, as well as setting up Network profiles for gaming systems.
  • Helping Xavier affiliates to configure Network settings to access file systems stored on Xavier’s network while off-campus. - Assisting faculty with Classroom and/or office technology issues.
  • Configuring multi-monitor arrangements with functioning Internet and Phone setup in a Cisco environment. - Troubleshooting personal tech related issues.
  • Uploading antivirus software to ascertain vulnerable systems and virus risk assessment.
  • Hard drive issues in terms of salvaging disk(s) to make data readable and/or accessible. - System of loaning and checking-in of Xavier equipment to Xavier faculty and students. - Responding to troubleshooting emails sent to Xavier’s Helpdesk mail account
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Software Developer
Information Technology
Jul 2017 - Sep 2017
  • Responsibilities include cleaning up database system.
  • Code analysis
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Summer Help
Information Technology
Jul 2016 - Sep 2016
  • Tasks included preparing dishes to be served to the client.
  • Responsible for making sure dishes get to client in timely manner.
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Seasonal Recreational Leader
Information Technology
Jul 2015 - Sep 2015
  • Leading and overseeing group of children ages 13-14 in daily activities.
  • Establish the rules and standards of Park District.
  • Keeping campers active, engaged, and safe.
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Non-cloudteam Skill
Bachelor's in Science in Computer Science
Xavier University 2018
Minor: Mathematics & Electronics Engineering Physics